Refund policy

Last updated: 24 September 2026

60-day easy returns

You have 60 days from the day your order is delivered to return a watch for a refund or exchange. No forms and no restocking fee.

To be eligible

The watch is in its original condition, with no scratches or signs of heavy wear.
It comes back with the box, warranty card and any accessories that were included.
You started the return within 60 days of delivery.

How to return

Email info@blakcollection.com with your order number and the reason for the return.
We reply within one business day with the return address and instructions.
Post the watch back using a tracked service. Return postage is paid by you unless the item arrived faulty or was not what you ordered.
Your refund goes back to the original payment method within 5 business days of the watch reaching us. Your bank may take a few more days to show it.

Exchanges

Want a different colour or model? Tell us in your return email and we will ship the replacement as soon as the original is on its way back.

Faulty or incorrect items

If we sent the wrong watch or it arrived faulty or damaged, we cover the return postage and send a replacement or a full refund, your choice. Contact us within 7 days of delivery with a photo so we can sort it quickly.

2-year warranty

Every watch is covered for 2 years from delivery against manufacturing defects in the movement, case, crown, pushers and clasp. The warranty does not cover the battery, straps and bracelets, normal wear such as scratches, broken glass, water damage from use beyond the rated water resistance, or damage from accidents, misuse or unauthorised repair. To claim, email us with your order number, a description of the fault and a photo or short video.